FAQ

 

What is the check-in and check-out?
The check-in can be done from 13:30 onwards and check-out until 11:30 on the last day of your stay.

Can I leave the room late?
Yes, the cost shall be based on the reception start time.

Can I choose the type of bed in my room? (Large bed - two beds)
Yes, there is that possibility depending on availability.

Do the rooms have a balcony or window?
Some rooms have balconies and other windows.

Are there non-smoking rooms?
If smoking is allowed in any of our rooms.
 
Is your hotel adapted for the handicapped?
Currently, our facilities are not suitable for people with reduced mobility.

Can you keep my luggage when I leave the room?
Yes, and the service is free.

Where I can park my car in a safe place? What does it cost?
In the public parking Mella. Consult with them directly.

Do you have high speed internet in the room for my laptop? Is it wireless (wireless)?
YES, we offer high-speed wireless in rooms and in public areas.

What languages are spoken in Reception?
Spanish, English and Italian.

Where I can rent a car?
Nearby you will find several branches of car rental companies.

How far are you from the Puerta del Sol?
400m.

How far are you from the Prado Museum?
A 15 minute walk.

How much does a taxi from the airport? How long?
It costs about 25-30 and takes about 20 minutes.

How is the neighborhood you are in?
Central and commercial